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Via delle Fornaci 4
50023, Impruneta
Firenze – Florence

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🢒 What should I know before placing an order?
Learn about our general terms and conditions.

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🢒 What do I need to know about payment options and costs?
Learn about available payment methods and pricing.

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🢒 Will customs fees apply to my order?
If you reside outside the European Union, customs fees may apply. Learn about import charges.

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🢒 Is my product covered by warranty?
Learn about our 24-month warranty.

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🢒 How soon will my product arrive if I order today?
Each lead time is listed in the product page description.

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🢒 How can I change my order?
Make changes to the delivery address, or add or remove items from your order.

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🢒 How can I return my order or part of it?
Process the return of your order, single products or components.

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🢒 How do I report issues with a product/order?
The product arrived damaged, parts are missing, or items from the order are incomplete.

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🢒 How do I request or change an invoice for my order?
Receive the invoice for your order or request updates to the invoice details.

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CUSTOMER CARE

Operating hours: Tuesday to Thursday
10:00 AM – 12:00 PM CET
2:00 PM – 4:00 PM CET

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