Custom Orders

How it works

At Malleus Martialis, we accept a limited number of custom orders each year. We evaluate each request very carefully and selectively depending on our schedule, resources, skills and interest in the project. Here’s everything you need to know about placing a custom order with us:

• Limited slots: we’re proud to have a small team with such a level of skills, but time and resources must be allocated in the best way to ensure all our customers are satisfied with our work. This means that we will accept only a limited number of projects per year (3-4 custom projects for the time being) and the same number of scabbards, available only for this kind of items.
• Limited timeframe: Custom orders are typically open only during the first half of each year unless otherwise specified. This is due to our everyday commitment to upholding our renowned craftsmanship, and to ensure that regular orders stay on track while respecting delivery dates.
• Personalized Consultation: To begin, please reach out to us through the form provided below with your ideas and specifications. Our team will discuss your vision and guide you through the process.
• Project Evaluation: Each custom project is evaluated individually. If we believe another artisan may be better suited for your project, we will recommend them to you. Each swordsmith has their own specialty, much like chefs, so we want to ensure your vision is realized by the right expert. The project will be then estimated in terms of times and costs and a quote will be presented to the customer.
• Deposit Requirement: Depending on the complexity of the project, a deposit ranging from €150.00 to €500.00 (plus VAT, if applicable) may be required for the design process upon request. This deposit encompasses a maximum of two reviews and will be subtracted from the total amount. It is to be noted that the delivery of the design shall not be considered binding upon the client; consequently, the client reserves the right to withdraw from proceeding with the realization of the physical product within a period of 7 days following the date of design approval. Upon written confirmation to proceed with the work, a 20% deposit of the total amount will be required to initiate the project. Deposits for custom projects cannot be refunded. Please refer to the payment and pricing page for more information.
• Payment Options: Upon the mutual agreement of the project, the parties may proceed to finalize the terms of payment. The deposit, as previously stated, shall be transferred upon agreement, with the remaining balance due upon completion of the project. Alternatively, the total amount may be divided into installments, or payment may be directly transferred in full. Please note that all payments must be completed in full before shipping. Review page for more information. For more details, visit the payment and pricing page.

Timeline

Completion Time: Custom items from the Armeria Collection or bespoke projects typically have a completion time starting at 12 months from the finalization of all project details. For more complex or experimental projects, a precise completion date may be subject to changes throughout the process, and we’ll keep you informed promptly.

Returns and Refunds for personalized items

Due to the personalized nature of custom orders, our return and refund policy is specific:

• Custom Order Policy: Custom-made items, such as swords and scabbards crafted to your specifications, cannot be returned unless they are defective. If a custom order does not meet the agreed specifications or contains a manufacturing defect, you must notify us within 7 days of receiving the item. We will then assess the consistency of the issue consists and may offer a repair, replacement, or refund, depending on the circumstances.
• Cancellation Policy: You may cancel a custom order within 30 days of placing it. After this period, cancellations may no longer be possible as the production process typically begins.
• Defective Products: If you receive a product that is damaged or defective, please provide a detailed description and photographic evidence within 7 days. If the issue is confirmed and cannot be fixed remotely or eventually at our repair center, we will cover the shipping costs and fix the defect.

For more detailed information regarding our return and refund policies, please refer to our returns and refunds policy.

Next Steps

To access our policies and specifications, please review and download the complete set of warranty provisions and terms and conditions. For further details, fill the form at this link or visit our privacy policy. Protect the environment, consider reducing paper waste by avoiding unnecessary printing.